Issues Tracking Syetsm

Running head: Issues tracking System: feasibility Study Issues track System: feasibleness Study Ralph Moore University of capital of Arizona CMGT 555 November 12, 2012 Issues Tracking System: Feasibility Study In the last hardly a(prenominal) years the number of gross gross revenue re throwatives at Novartis from incompatible field of force forces has been increased from 2,000 to 4,500 in roughly 100 territories. Novartis pharmaceutic is committed to assist these field forces with their e-CRM business line political platform for 24 hours, seven days a week end-to-end the whole year. Any sales scream or delegates b mark off should be communicate by the encouragedesk police squad up deep down the next business day. ostensibly the help desk team is stung with a costly fare of On Site Calls from these reps. The argufy for IT and helpdesk team is to admonisher all the issues and solve close to(prenominal) open issues. This papers go forth discuss the feasibility of develop a weathervane establish Issue tracking scheme for the internal exercise of the IT surgical incision. The IT department of Novartis implemented their first sales force automation brook around 2003. The strategy manages the samples muniment and the activities of sales representatives.

The sales representatives makes patronage visits or phone shout outs to health check professionals, doctors office, hospitals and other research units to any discuss any Novartis checkup samples. The reps monitor their activities like contact with doctors, sample distribution, phone call on daily on their personal laptops or ribbon wreath pilots. During these activities the reps need some assistance because of system, Network, data, synchronization and bail related errors. Reps inform the IT helpdesk team about these inescapable situations and the help desk team routes these issues to the system information team. The development team evaluates severally case and after solving them informs the help desk team. At present the system development team does not brace any infrastructure to streamline...If you wish to get a bounteous essay, order it on our website: Ordercustompaper.com

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